Plain answers
Cancelling, and what you keep
Cancel any month in a click, no phone call, no questions. Every fix to your Google listing stays, your page stays up for three months, and your clients were always yours. Here's exactly how leaving works.
The honest test of any monthly service is what leaving looks like. Here’s ours, in full.
How cancelling works
Click cancel, any month. That’s it — no phone call, no “quick chat with the team”, no notice period, no exit fee. Your ads run to the end of the month you’ve paid for, then stop. Nothing more is charged, and nothing already paid is refunded. We don’t ask why, though we’ll read it if you tell us.
What you keep
The things that were always the asset stay with you when you go:
- Your tidied listing. The corrections to your free Google listing are simply corrections. They keep working, and they help even without ads.
- Your clients. Every client who found you through your ads rang your number or tapped your booking link. She is in your book, not ours, and she costs you nothing to see again.
- Your reviews. They are on your own Google listing, where they always were.
- Your page, for three months. If we wrote and hosted a page for you, it stays up for three months after you cancel.
What stays with us
The Google Ads account your ads ran in. We open it under our own manager account and pay Google through it, which is how your ads come on one bill from us, and it doesn’t move to you when you leave. Its campaigns stop when your last paid month ends, along with the weekly work on them.
Its history is already yours, in the monthly emails: every month’s calls, enquiries and spend, and exactly what Google charged. If you want the account’s customer ID for your records, ask and we’ll send it.
Why we’re relaxed about this
Because the only retention scheme we run is the work being worth £15 to £149 a month. If a month comes when it isn’t, you should leave, and everything above means you can. Compare that with a marketplace, where leaving means the clients, the reviews and the relationship stay on their platform. (The full comparison.)
Questions people ask
Is there a notice period or an exit fee?
No and no. Cancel in a click and nothing more is charged. The month you've already paid for isn't refunded: your ads keep running on it until it ends. We don't do retention phone calls.
Do my ads stop the moment I cancel?
No. They run to the end of the month you've paid for, on what's left of that month's budget, then stop. Anything Google hasn't spent by then isn't refunded.
What happens to the Google Ads account?
It stays with us. We open it under our own manager account, which is what puts your ads on one bill from us, and we don't hand it over when you go. Its campaigns stop when your last paid month ends. What it did is already in your monthly emails: every month's calls, enquiries and spend. You can have the account's customer ID whenever you ask.
Do you delete my account data?
We keep your account data for 3 months after cancellation so you can pick up where you left off if you come back, then it may be permanently deleted. You can ask us to delete it sooner at any time.
What happens to the page you built me?
It stays up for three months after you cancel, so anyone who saved it can still reach you while you move them somewhere new.
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