There's a Fresha page for your salon and you never signed up
Short answer: Fresha says so itself. Its privacy notice, read today, says the platform “maintains community listings of businesses that offer beauty, wellness, and self-care services”, and that these listings “are based on data that has been made publicly available online”. So a page with your salon’s name on it can exist without you ever opening an account. You have three options: leave it, get it corrected, or ask Fresha to take it down. Which is right depends mostly on what else a stranger finds when she searches your name.
Check for one in a single search
Search Google for your salon’s name and your town, the way a new client would. That is the check Kate Woods of KOR Digital, a UK salon marketing agency, suggests in the one detailed write-up of this we found. She noticed it when a client searched for her own salon during a call and said she was not even on Fresha. Then a second client turned out to have a listing too, despite taking bookings through Salon IQ.
If nothing shows up on Google, search fresha.com itself for your salon’s name. When you find the page, write down what it says: name, address, phone number, opening hours, services and prices. Anything wrong on that list is wrong in front of people who were looking for you.
What Fresha says these pages are
Fresha’s own name for them is community listings, and the explanation sits in its privacy notice rather than its help centre. The notice says the platform keeps them “in order to provide consumers with the widest range of choice in booking beauty and wellness services”, built from information already published online.
That is the whole stated reason, and we are not going to invent another one. What it does tell you is that nobody filled in your page with care. It was put together from whatever was out there about you. So if your Google listing, an old directory entry or a website you stopped paying for still carries the wrong hours or a dead phone number, the Fresha page may have picked those up as well.
What someone finds when they land on it
We have not looked at every community listing, and they may have changed since anyone last wrote about them, so here is what has been seen and by whom.
Kate Woods, writing in June 2025, found three things. The page offered a call button rather than online booking, which annoys a client who expected to book there and then. It could list services the salon does not offer, or details that are out of date. And further down, it showed other salons nearby, the ones that do use Fresha, under headings like “People also book with”, each with its own Book Now button.
That last one is the part that matters. Someone searched for you, by name, and the page that answered can show her somewhere else to book. You did not ask for that page, and you get nothing from it if she goes elsewhere.
Leave it, correct it, or ask for it to go
Three honest options, and the deciding question is the same each time: when a stranger searches your name, what else does she find?
Leave it if you have no website and not much of a Google listing. Woods makes this point too: for a salon with little else online, the page may be doing more good than harm, because at least it carries your phone number. Check the number and the address are right, and come back to it once you have something better.
Correct it if you might use Fresha one day, or you just want the facts right. Woods suggests claiming the page the way you would a Google listing. None of Fresha’s own pages that we could read today describe how a salon without an account claims one, so we cannot tell you which button to press. Its privacy notice does mention a Suggest an update option on the listing itself, which is the obvious place to start.
Ask for it to go if you have a decent website, take bookings some other way and have no plans to join. Woods emailed Fresha on a client’s behalf, at the address she gives as hello@fresha.com, and reports it was sorted quickly, with a reply within a day or two. That is one agency’s experience rather than a published promise, so keep a copy of what you sent and check a week later that the page has gone.
Whichever you choose, do the pages you control first. A good Google listing and a website that answers the obvious questions are what make a stray Fresha page matter less, and both are in your hands this evening.
If you do use Fresha, this is not your problem. Yours is a different one, covered in who gets paid when someone books from your Google listing.
Then look at your own Google listing
While your salon’s name is in the search box, open your own Google Business Profile, because it has a version of this problem too. Google’s help page on local business links, read today, says links to booking services “can automatically appear on your Business Profile”, and that they “are provided and updated by third-party partners or through automated data from Google”. In plain terms, a booking button can turn up on your listing that you never put there.
If you find one you do not want, Google gives you a button for it. On Google Search, open your profile and select Booking, then Remove Provider. On Google Maps, it is Edit profile, then Booking, then Remove Provider. Then add your own link in the same place, pointing at your website or whatever you really take bookings through.
This is the part that pays. Your Google listing is free, it is yours, and it sits on the same page of results as anything Fresha has made. A listing with the right hours, the right phone number and your own booking link gives a stranger an obvious place to go, and it is the one you control.
What we do with it
Salon Ads Studio fixes your Google listing before you pay us anything, and we take no commission on bookings, ever. If you are not sure what your listing looks like to a stranger, sign up free and we check it for you, with no card on file. And the free assessment works out what your quiet days cost you in a year, before you have an account. If your salon is not showing on the map at all, start with why your salon does not show up on Google Maps.
Read off Fresha’s privacy notice and marketplace page and Google’s Business Profile help on 6 October 2026. What a Fresha community listing shows is as KOR Digital described it in June 2025; yours may differ.
Questions people ask
My salon is named after me. Does Fresha hold my personal details?
Only a little, on its own account. Fresha's privacy notice says that where a person's name is part of a business name in its community listings, it may collect personal data, limited to that name and a phone number linked to the business. It says changes can be requested from the listing itself, using Suggest an update.
Can clients book an appointment with me through that Fresha page?
Fresha's marketplace FAQ says a business becomes eligible to appear once its Fresha profile is complete and online booking is enabled, and both of those are set up inside a Fresha account you do not have. The one detailed account of these pages, from June 2025, found a call button rather than booking. Look at yours to be sure.
What if the booking button is still on my Google listing after I remove it?
Google's help page says providers need to remove third-party links from your profile within five days of receiving a removal request. If the button is still there after that, Google says to report a violation, and the same help page links to the form for it.
Can I choose which booking button shows first on my Google listing?
Yes. Google lets you add up to 10 links per category, and if you have more than one booking link you can set one as your preferred link, which sits at the top marked Business preferred. Open your profile, select Booking, then Set preferred link, pick yours and save.
